Refund policy
Return & Exchange Policy
At Evo Vogue, customer satisfaction is important to us. We strive to provide premium-quality products and a fair resolution process whenever an issue arises. This policy is designed to protect both genuine customers and our business from misuse while ensuring a transparent shopping experience.
1. Return & Exchange Window
Customers may request a size exchange within 7 days of delivery.
Exchange requests are subject to product availability. If the requested size is unavailable, our team will contact you with alternative options.
Each order is eligible for one approved exchange only.
2. Damaged, Defective, Incorrect, or Missing Items
If you receive a damaged, defective, incorrect, or incomplete order, please notify us within 72 hours of delivery by emailing contact@evovogue.in.
Your email should include:
- Your order number.
- Clear photos and videos of the product and packaging.
- A brief description of the issue.
For claims involving missing items, incorrect products, damaged products, package tampering, or similar concerns, customers may be required to provide a clear unboxing video recorded from the moment the sealed package is opened.
While we review every case fairly, the absence of an unboxing video may limit our ability to verify certain claims.
3. Refunds & Store Credit
If you believe your order qualifies for a refund, please contact us within 7 days of delivery at contact@evovogue.in.
Refunds to the original payment method are generally provided only in cases involving:
- Verified defective products.
- Products damaged during transit.
- Incorrect products shipped by Evo Vogue.
- Missing products in an order.
- Duplicate payments.
- Other verified fulfillment errors attributable to Evo Vogue.
For other approved situations, Evo Vogue may offer a replacement, exchange, or store credit, depending on the circumstances.
4. Size Exchange Eligibility
Size exchanges are available only for products that are:
- Unused and unworn.
- Unwashed and unaltered.
- Returned with all original tags, labels, and packaging intact.
Products showing signs of wear, washing, alterations, perfume, deodorant marks, stains, odors, damage caused after delivery, or any condition inconsistent with a new product may not be eligible for exchange.
5. Return Shipping & Reverse Pickup
For approved returns, exchanges, or replacements, reverse pickup may be arranged where service is available.
If reverse pickup is unavailable for your location, you may be requested to self-ship the product to our designated return address.
In such cases, reasonable shipping compensation, reimbursement, or store credit may be provided after the returned item successfully passes inspection, subject to prior approval.
Any applicable shipping or handling charges related to exchanges will be communicated before processing the request.
6. Inspection & Quality Check
All returned products undergo inspection upon arrival at our facility.
Approval of any refund, exchange, replacement, or store credit is subject to successful verification of the returned item's condition and compliance with this policy.
Requests may be declined if:
- The product has been used, worn, washed, or altered.
- Original tags, labels, or packaging are missing.
- The product condition differs from the information provided during the request.
- The issue cannot be reasonably verified.
7. Non-Eligible Situations
The following situations generally do not qualify for refunds, returns, or exchanges:
- Normal variations in color caused by screen settings, photography, or lighting conditions.
- Minor measurement variations within industry-accepted tolerances.
- Damage resulting from misuse, improper care, washing, or normal wear and tear.
- Requests submitted outside the applicable reporting period.
- Products returned without prior approval.
8. Order Cancellations
Orders may be cancelled before they are dispatched from our warehouse.
Once an order has been shipped, cancellation requests may not be possible and will be subject to our return and exchange policy.
9. Products Purchased Through Other Marketplaces
Products purchased through third-party marketplaces, including but not limited to Amazon, Flipkart, Myntra, Ajio, Meesho, or similar platforms, must be returned, exchanged, or refunded through the respective marketplace according to their policies.
Evo Vogue is unable to process returns, exchanges, or refunds for orders placed through external marketplaces.
10. Processing Time
Once an approved return is received and successfully inspected, refunds are typically processed within 5–7 business days.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
Exchange and replacement processing times may vary based on product availability and logistics timelines.
11. How to Submit a Request
To initiate a refund, replacement, or size exchange, customers may use one of the following methods:
- Email (Preferred Method): Contact us directly at contact@evovogue.in.
- Account Dashboard: Log into your Evo Vogue account and submit your request through the customer dashboard, where available.
Please include your order number and all relevant details to help us assist you quickly.
Important: Our WhatsApp support channel is primarily intended for general inquiries. Refund, exchange, replacement, and return requests are processed only through our official email address or customer dashboard.
12. Fair Use Policy
We are committed to supporting genuine customers and resolving legitimate concerns fairly.
To prevent misuse of our policies, we may request additional information, photographs, videos, or documentation before approving certain claims.
All requests are reviewed individually based on the information provided, product condition, and applicable policy requirements.
Evo Vogue reserves the right to approve or decline requests that do not meet the eligibility criteria outlined in this policy.
13. Contact Us
If you need assistance, please contact us at:
Email: contact@evovogue.in
Website: www.evovogue.in